FAQ.
What is preparation for negotiation?
In any negotiation, proper preparation is vital. Our service offers a unique framework for effective planning before and during a negotiation process and facilitates your best commercial outcome.
Why is planning and preparation for negotiation important?
Remember, proper preparation is key to achieving your most successful result. It requires time and planning to think through the steps needed while carefully considering different variables along the way. Our framework gives you the capability and confidence to prepare your case putting you in a better position to communicate with results.
How do I prepare a negotiation plan?
Our well-considered framework of questions enables you to plan every step of your negotiation on your own. If your negotiation is more complex, you can upgrade your service plan any time to receive support from one of our Negotiation Specialists.
What is The Hub?
The Hub is a personalised and confidential online workspace where you can work on your negotiation planning with a carefully curated framework of questions for you to complete. Once you have chosen the right service plan needed, create your login to access The Hub. You will receive instructions and guidance on how to complete your framework document best.
How long can I keep working on the framework document?
There is a browser session time that will log you off if there is no activity. Be sure to SAVE your work as you go so that you do not lose any information.
Will I be timed out whilst working on my document?
You will not time out whilst working on your document. However, there is a browser session time that will log you off if there is no activity.
Is there a time limit on how long I can be in The Hub or how many times I can log in?
There is no time limit. You can log in to The Hub as often as you need to.
Does my framework save automatically?
You will need to SAVE your answers every time you work on your framework document.
What if I can’t log into my account?
Log in and log out
Clear cookies and cache
Remove browser extensions
Try a different browser
Try from a different internet connection
Try on a different computer
What if I still can’t access my account?
Please contact us.
What if I can’t access my document?
Please contact us.
What if I need more support?
Upgrade any time to our Simple Support or complete End-to-End Solutions and include the framework, a strategic plan and guided assistance as needed.
How can I upgrade my service?
You can upgrade your service at any time. Simply follow the prompts in The Hub and it will take to the service options available. See our website for full details.
How do I print my document?
Download and print you document at any time.
How do I attach a document?
Upload a PDF document.
What if I forgot my password?
You can reset your password at any time.
Who has access to my document?
Your documents are confidential and secure with us. If you sign up for our Simple Support or End-to-End plans, your Negotiation Specialist will access your document for review and complete a Strategic Plan.
Can I use the same document for more than one negotiation?
No, each framework can only be used for one negotiation preparation.
How do I book a meeting time?
Once you are logged into The Hub and have joined up to our Simple Support or End-to-End Solution plans, you can choose from a selection of available meeting times. Once selected, you will receive a confirmation via email with a link to your meeting. Note: Please allow seven days for one of our Negotiation Specialists to review your document.
How long before an appointment does my document need to be ready?
Please allow seven days for one of our Negotiation Specialists to review your document prior to your appointment.
How long will my appointment last?
The length of your meeting depends on your chosen service. Our Simple Support Plan includes a one-hour consultation. Our End-to-End Solution plans include incremental offers with added appointments depending on your requirements.
What if I need to change my appointment?
Follow the link that is included in your confirmation email to select a new time. Note: Please allow 24 hours notice for any changes.
What if payment doesn’t go through?
Please contact us.
Can I get a refund?
Once you have created an account and signed in to The Hub, the service is non-refundable.
Still can’t find the answer?
Any questions? We’re here to help.
Contact us within the form below.